Our Guarantee & Warranty - Tidemark Water Damage Queens

The Tidemark Water Damage Queens Guarantee

We stand behind every water damage restoration, mold remediation, and fire damage restoration job we take on in Queens because we’ve been doing this work since 2006, and we know exactly what a properly dried home looks like. The 365-Day Done Right Promise is our guarantee: if the restoration is not done right, Tidemark makes it right. That’s not a marketing line. It’s a written commitment that follows every job we complete, long after the crew has packed up and left your block in Astoria, Forest Hills, or Flushing. You get the work done right the first time, or we come back and fix it. Simple as that.

Call (607) 600-9946

Rick Sumner, Owner of Tidemark Water Damage Queens, has built this location on one principle: the tide mark tells the truth. A tide mark is the line water leaves on a wall. It’s the first thing our technicians look for on every job, because drying to the visible edge is not enough. You have to dry past it. That’s the standard we hold ourselves to, and that’s what the guarantee is built on.

What’s Covered

• Workmanship on every restoration job. If our drying plan, mold treatment, or fire cleanup fails to hold up within 365 days, we return and make it right at no additional cost.
• Written pricing before any work starts. You see the full scope and the exact number in writing before our crew touches anything, and the final invoice matches that number.
• Protection for your floors and furnishings. Shoe covers go on at the door. Drop cloths cover the floor before the first piece of equipment comes in. That’s standard on every visit, not an upsell.
• Cleanup documented with a photo. We take a photo of the clean-up and share it with you before the crew leaves, so you see exactly what was done and how the space was left.
• Professional-grade equipment on every job. We run drying equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, operated by technicians credentialed through IICRC, RIA, and IFA.
• Honest answers about what’s actually needed. We do not recommend work you do not need. If a wall can be dried, we tell you. If it needs to come out, we tell you that too, with a written scope before anything starts.
• Respect for your home and your time. Our uniformed, background-checked technicians ask before they move or touch anything, and they treat your home like they’d treat their own.

Our Satisfaction Promise

If something isn’t right after our crew leaves, you call us. A real person answers, 24 hours a day, 7 days a week. We do not screen calls to voicemail when a homeowner tells us the job didn’t hold up. We schedule a return visit, we look at the work honestly, and we fix it.

The make-it-right process is straightforward. You tell us what’s wrong. We send a credentialed technician to assess it, with the same written-price discipline we use on every job. If the issue falls under the 365-Day Done Right Promise, the fix costs you nothing. Not a trip charge, not a materials fee, not a hidden line item. We document everything, we explain what we’re doing and why, and we leave the space clean, with a photo of the finished work before we go.

Rick has run this location on a simple rule: ask before we move anything, explain the price before the work, and clean up like it’s our own home. The satisfaction promise is just that rule extended past invoice day.

Licensed & Insured Backing

A guarantee is only as good as the company behind it. Tidemark Water Damage Queens is licensed and insured, and our technicians carry IICRC, RIA, and IFA credentials. Those certifications are the industry benchmark for water, mold, and fire restoration. They mean our crews have passed rigorous training on drying science, mold containment, and structural cleanup, and that they’re held to a standard that’s independently verifiable, not a promise we just typed on a website.

We’re also an independently owned and operated location working to the Cedarwell Care Promise network. That means the guarantee isn’t backed by a franchise call center three states away. It’s backed by Rick and the team right here in Queens, who answer the phone when you call and show up when you need them.

Insurance is the quiet partner on most restoration jobs. We carry coverage that protects your property while we work on it, and we document everything with photos. If you’re filing a claim, that documentation goes to your adjuster. We coordinate directly with insurance companies all over Queens, from Long Island City to Bayside, so you’re not stuck translating drying logs and moisture readings for a claims department.

How to Use the Guarantee

You don’t need to register anything or fill out a warranty card. The 365-Day Done Right Promise is attached to every job automatically. If a problem shows up, call (607) 600-9946 and tell us what’s going on. We’ll pull up your job file, look at the original scope and photos, and get a technician scheduled.

The guarantee covers the work we performed and the drying results we promised. It doesn’t cover new damage from a new event, future leaks, or normal wear on building materials. What it covers is simple: if our restoration fails because we missed something, cut a corner, or didn’t dry far enough past the tide mark, we own it. We come back, we redo the work, and we don’t charge you for it.

In Queens, where winters put pressure on old pipes and summer humidity makes every hidden moisture pocket a mold risk, a guarantee isn’t a piece of paper. It’s the difference between a company that wants to bill you once and a company that expects you to ask it to come back. We expect you to call if something’s wrong. That’s the whole point.

Written by Rick Sumner, Owner at Tidemark Water Damage Queens, serving Queens since 2006.