What Queens Homeowners Say About Tidemark Water Damage Queens
Reviews from homeowners across Queens tell you more about a restoration company than any brochure or website claim. They show whether crews showed up when they said they would, whether the written price held, and whether the work actually fixed the problem. The reviews below come from real customers who called us after a pipe burst, a roof leak, a basement backup, or a fire. We earn each one the same way: we find the tide mark, dry past it, and stand behind the work for a full year with our 365-Day Done Right Promise.
Recent Reviews
A supply line let go under the kitchen sink at 6 in the morning and by the time I found it, water had run through the cabinets and into the finished basement below. The crew had the water shut off fast work done in the right order, extract first, then open the wet drywall, then set up the Dri-Eaz and Phoenix equipment. They showed me the moisture readings on day one and again three days later so I could see the drying curve myself. Nobody left until the numbers were back to normal.
Steve M., Forest Hills
We had water push up through the floor drain in our finished basement during a heavy storm. Damaged the carpet, the drywall, and a wall of built-in shelving. Rick walked the whole space with me before anything got touched and explained exactly what was wet, what could be saved, and what the price would be. The written quote matched the final invoice to the dollar. The crew even moved my kids’ toy bins out of the work zone before setting up, and asked before touching the shelving units.
Beatriz M., Jackson Heights
After a small electrical fire in the laundry room, my agent recommended Tidemark based on a previous claim. They handled soot cleanup, odor treatment, and the water damage from the fire department. The crew chief coordinated directly with my adjuster and sent over photo documentation of every affected area before, during, and after. Insurance paid the claim without a fight because the scope was detailed and the photos backed everything up. I got a photo of the cleaned room texted to me before they pulled out of the driveway.
Ryan R., Bayside
Found mold in the bathroom wall behind the tile after a slow leak from the tub drain. The technician explained that the tide mark, the visible line water leaves behind, told them the leak had been going for months before we ever saw the stain. They removed the affected drywall, treated the framing, and set up a containment area with negative air so spores didn’t travel through the rest of the apartment. The price was presented in writing before demo started, no surprises at the end.
Daniel B., Astoria
Our water heater cracked while we were out for the day and flooded the utility room and the adjoining hallway. I called late in the evening and an actual person answered the phone on the second ring. The techs arrived in less than two hours, put shoe covers on at the door, and laid drop cloths down before a single piece of equipment came inside. They used pet-safe drying agents once I mentioned our dog, and they kept the equipment on lower settings overnight so we could sleep.
Steve M., Forest Hills
The steam radiator line in our pre-war building let go and soaked through the ceiling of the unit below us. Tidemark had worked in the building before, so the property manager brought them in. The crew dried the ceiling cavity from below and the subfloor from above, and they dealt with the plaster repair afterward. They asked before moving any furniture and respected the fact that tenants were still living in both units during the whole job. The final photo log showed everything clean, dry, and put back where it belonged.
Beatriz M., Long Island City
Why Customers Trust Us
The patterns in these reviews are not an accident. They reflect how we work on every job in Queens. Shoe covers go on at the door and drop cloths cover the floor before the first piece of equipment comes in. A written price is delivered before any work starts, on every job, with no exceptions. Our technicians are background-checked, uniformed, and credentialed through IICRC, RIA, and IFA, and they run professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry. We find the tide mark and dry past it. When the work is done, you get a photo of the clean-up before the crew departs. And if anything is not done right, the 365-Day Done Right Promise means we come back and make it right. That is the standard Rick Sumner has held this company to since the day it opened. Call (607) 600-9946 when you need us. A real person answers, day or night.
Written by Rick Sumner, Owner at Tidemark Water Damage Queens, serving Queens since 2006.